Fixmycar will only proceed with Fast Car Helpline Services after receiving your confirmation. If you decide to cancel a Fixmycar Service through the Fix My Car Application, you must select the cancel option on the application. Please note that if work has already started by the Mechanic, you may be required to pay a cancellation fee for transactions initiated on the Fixmycar Application. This fee will be in accordance with the cancellation and refund policies of the respective orders.

Fixmycar reserves the right to cancel a transaction initiated by you on the Fixmycar Application if:

1. The provided address for Fixmycar Services is outside the designated service zone of Fixmycar.
2. There is a failure to receive your response via phone or any other communication channel during the confirmation of the order booking.
3. The information and instructions provided by you are insufficient or incomplete to carry out the order initiated on the Fixmycar Application.

If the Service cannot be completed due to reasons beyond Fixmycar control, a refund for the cancelled order will be initiated. The refund for such a cancelled order will be processed as outlined below:

PAYMENT METHOD REFUND SOURCE TAT Net Banking Source 5-7 Business Days Debit/Credit Cards Source 5-7 Business Days UPI Source 5-7 Business Days Phone Pe (Wallet)/Wallets-Paytm/Mobikwik/Freecharge Source 5-7 Business Days

All decisions regarding refunds will be made at the sole discretion of Fixmycar and will be in accordance with Fixmycar 24×7 internal refund policy (Refund Metrics), which shall be considered final and binding. All refunds initiated by Fixmycar will be credited to the financial source account used for the transaction on the Platform.